Your privacy matters to us: By creating an account or using the platform, you agree to this privacy policy. This policy is prepared in compliance with Bangladesh's data protection laws.
01 Introduction
Joya joya (referred to as "we", "our", or "the platform") is a trusted online gaming platform serving users in Bangladesh. We believe you should have full control over your personal data.
This privacy policy explains how joya joya collects your data, why it does so, and how it keeps it secure. It applies to our website, mobile app, and all related services.
Our privacy policy is written in plain language so it's easy to understand. If you have any questions, feel free to reach our support team at any time.
02 What Information We Collect
Joya joya collects different types of information for different purposes. A detailed breakdown by category is provided below:
Information Provided Directly
Information you provide when registering or using your account:
| Data Type | Purpose |
|---|---|
| Full Name | Account Identity & Payment Verification |
| Email Address | Account Contact & Security |
| Mobile Number | OTP Verification & Support |
| Date of Birth | Age verification (18+) |
| Address | KYC & Payment Verification |
| National ID Card | Mandatory Identity Verification |
Automatically Collected Data
Information collected automatically when you use the platform:
- IP Address & Device Type
- Browser Type & Operating System
- Page visit history and timestamps
- Gaming History & Betting Transactions
- Login Time & Location Data
03 How Your Information Is Used
Joya joya uses your data only for specific, legitimate purposes. Here's how we use it:
- Account Management: For registration, login, password reset, and profile updates.
- Payment Processing: To ensure secure deposits and withdrawals.
- Fraud Prevention: To detect and prevent suspicious activity.
- Customer Support: To resolve your issues and answer your questions.
- Promotional Communications: To inform you about bonuses and offers (you can opt out at any time).
- Legal Obligations: To fulfill legal requests from government or regulatory authorities.
- Service Improvement: To enhance your experience on the platform.
Joya joya never sells your data to third parties for advertising purposes.
04 Cookie Policy
Joya joya uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience.
Cookies We Use
- Essential Cookies: Required for login sessions and security — these cannot be disabled.
- Functional Cookies: To remember your preferences and settings.
- Analytics Cookies: To monitor website usage (anonymously).
You can manage or delete cookies through your browser settings. However, disabling certain cookies may affect the availability of some platform features.
05 Data Sharing Policy
Joya joya does not generally share your personal data with anyone. However, it may be shared in the following limited circumstances:
Permitted Sharing Circumstances
- Payment Providers: Approved payment gateways including Mobile Pay, Nagad, and Rocket — for transaction processing only.
- Legal Authorities: Upon a valid order from a court or regulatory authority under the laws of Bangladesh.
- Technology Service Providers: Server and cloud service providers — they are not permitted to use your data for their own purposes.
- Fraud Prevention: Backed by industry-standard fraud detection systems.
Joya joya never sells, rents, or exchanges your data for marketing purposes. If anyone requests your information while claiming to represent joya joya, treat it as a fraud attempt.
06 Data Storage & Security
To keep your data secure, joya joya uses industry-standard security measures:
- SSL/TLS Encryption: All data transfers are encrypted.
- Two-Factor Authentication (2FA): An extra layer of protection for your account.
- Regular Security Audits: By third-party experts.
- Firewall & Anti-DDoS: To prevent unauthorized access.
- Restricted Access: Only authorized personnel have access to your data.
Data Retention Period
Data is retained for as long as your account remains active. After account closure, it may be kept for up to 5 years to meet legal obligations, then securely deleted.
07 Your Rights
Under joya joya's Privacy Policy, you have the following rights regarding your personal data:
Right to Access — your right to know what personal data we hold about you
Right to Rectification — your right to have inaccurate or outdated information updated
Right to Erasure — the right to request deletion of your data under certain conditions
Right to Restrict Processing — the right to request that your data not be used for certain purposes
Right to Data Portability — the right to receive a copy of your data
Right to Opt Out of Marketing — the right to stop receiving promotional messages
To exercise any of these rights, email our support team at: support@joyajoya.net
08 Minor Protection
Joya joya's services are strictly for users aged 18 and above. We do not collect or store data from minors under any circumstances.
- Age verification is carried out at the point of registration.
- If an underage account is detected, it will be suspended immediately.
- All their data will be securely deleted.
If anyone in your household uses your account, please keep it locked and your password private.
09 Third-Party Services & Links
Joya joya's platform may integrate certain third-party services such as payment gateways or game providers. These services operate under their own privacy policies.
Joya joya is not responsible for how third parties collect or use your data. However, we only work with trusted and vetted partners.
If our platform contains any external links, we recommend reviewing those sites' privacy policies before visiting them.
10 Privacy Policy Updates
Joya joya may update this Privacy Policy when necessary. If changes are made:
- The "Last Updated" date at the top of this page will be revised accordingly.
- You will be notified at your registered email address for any significant changes.
- A notice will be posted on the website.
Continued use of the platform after any changes means you have accepted the updated policy. We recommend checking this page regularly.
11 Contact
For any questions, complaints, or requests regarding this privacy policy, please get in touch:
- Email: support@joyajoya.net
- Live Chat: Click the chat icon at the bottom-right of the website
- Response Time: Usually within 24 hours
Our privacy team takes every request seriously and works to provide a prompt resolution.
Joya joya's Commitment to Data Protection
Full Encryption
Every transaction and piece of personal data you share is protected by 256-bit SSL encryption — as secure as your bank.
Identity Verification System
Every account on joya joya is verified to ensure your personal information and funds stay protected.
No Sale of Data
We never sell or rent your data to third parties. That is our core commitment.
Your Controls
You can request to view, correct, or delete your data at any time — quick and hassle-free.
Limited Retention
Data is not retained beyond what is necessary. Once the retention period ends, it is securely deleted.
Support in Bengali
For any privacy-related questions, our Bengali-speaking team responds within 24 hours.
Join joya joya for Safe Gaming
Enjoy the best gaming experience with your data kept safe. Join the platform trusted by millions of Bangladeshi members today.